All users log into the Royal Canin Academy for Vet Student Ambassadors using a username and password. If a user needs his/her password reset, please have them utilize the password reset link on the login page first. 

Please note that they have 1 hour to reset their password.

If the user is not receiving the password reset email, you may proceed with manually resetting the password using our automated procedure and canned responses. After manually resetting the password, please provide the temporary password in chat.

You can reset your password by clicking the 'Forgot Password?' link on the login page. An email with a password reset link will be sent to the email address associated with your account.

Kindly ensure to check your spam/junk mail, should the password reset email not be in your inbox. If you've tried this option and you're not receiving the 'Royal Canin Academy Password Reset' email, please let us know, and we'd be happy to reset it for you.