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Fonts Import Urls
Import Url:
Top Banner
Logo Image:
Background 1 Color (header, main body):
Hero Section
Hero Image:
Background 2 Color (hero, FAQs, footer):
Hero Header Text (Line 1):
Hero Header Text (Line 1) Color:
Hero Header Text (Line 1) Size:
Hero Header Text (Line 1) Font:
Hero Header Text (Line 2):
Hero Header Text (Line 2) Color:
Hero Header Text (Line 2) Size:
Hero Header Text (Line 2) Font:
Hero Sub Text:
Hero Sub Text Link:
Subhero Text Color:
Subhero Text Size:
Subhero Text Font:
Chat Button Text:
Header Button Font:
Header Button Background Color:
Header Button Text Color:
Header Button Text Size:
Header Button Background On Hover Color:
Header Button Text On Hover Color:
Main Body Section
Body Text Color:
Body Text Size:
Body Font:
Link Color:
Redirects
Redirect 1
Display Name:
Url:
Redirect 2
Display Name:
Url:
Redirect Formatting
Drop Down Button Text:
Drop Down Button Background Color:
Drop Down Button Font Color:
Drop Down Button Font Size:
Drop Down Button Font:
Drop Down Menu Background Color:
Drop Down Menu Font Color:
Drop Down Menu Font Size:
Drop Down Menu Font:
FAQs Card Configuration
Background Color for FAQ Section:
FAQ Title Text:
FAQ Title Font Color:
FAQ Title Font Size:
FAQ Title Font:
FAQ Body Text:
Text color for FAQ body:
#012a42
Text size for FAQ body:
FAQ Body Font:
Background Color for FAQ Cards:
FAQ Card Title Font Color:
FAQ Card Title Font Size:
FAQ Card Title Font:
FAQs
Question:
Answer:
Footer Section
Footer Button Background Color:
Footer Button Text Color:
Footer Button Text Size:
Footer Button Font:
Footer Button Background Hover Color:
Footer Button Text Hover Color:
Chat Widget Section
Chat Widget banner text color:
Chat Widget banner color:
Miscellaneous Settings
Phone Support Number:
Once you save, onscreen text is permanently changed. Styles can be reset, but you must save again.
Knowledge base
Royal Canin Academy (VSA)
Client Information
5
Client Information
System Requirements
Mobile Devices & App
IT Helpdesk
Proxy
Login Related
5
How to Sign In?
Login URL
Username Request
Password Reset
Password Requirements
Account Related
7
Sharing an Account
Account Information Incorrect
No Account
Inactive Account
Deactivation Request
View all 7
Training Related
5
WBT
ILT/VILT
Certificates
Transcript
Mobile App
Specific Training
2
Pet Nutrition Advisor Program (PNAP) - Foundations Level
Pet Nutrition Advisor Program (PNAP) - Advanced Level
Ticket Processing
1
General Escalation Template
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 7
Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 6
Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples