| Support Category: Certificate Inquiry | Print |
| Specialist Notes: |
Not all courses have certificates attributed to them. Individual and overall certificates are available, but based on the country. Before providing further instructions with this response, double-check if a certificate is available.
Alternatively, users can open the menu by selecting the hamburger icon (☰) in the upper right corner. Click "Learning" and select "View Your Transcript". Then, change the "Filter by Training Status" from "Active" to "Completed."
Please Note: If a certificate is available, users can see these on the "CE-Approved Courses" section on the home page, and it is mentioned in the course description.
| Standard Response: |
If a course has a certificate associated with it, you will be able to find your certificate by doing the following:
1. Under the "Quick Links" section on the Royal Canin Academy's homepage, click on "My Profile."
2. Then, click on "My Certificates".
Alternatively, you can quickly navigate to your completed courses by clicking on "Completed" under your profile picture and name in the top left of the "Welcome" page.

3. Locate the name of the training you completed.
4. Select the downward-facing arrow (▼) next to the "View Completion Page" button to open a drop-down menu.
5. Select "View Certificate" to open your certificate. You can download or print a copy of your certificate.
