General Escalation Template : Royal Canin Academy (Veterinary Student Ambassador)

Edit this Page

Fonts Import Urls

Import Url:

Top Banner

Logo Image:

Background 1 Color (header, main body):

Hero Section

Hero Image:

Background 2 Color (hero, FAQs, footer):

Hero Header Text (Line 1):

Hero Header Text (Line 1) Color:

Hero Header Text (Line 1) Size:

Hero Header Text (Line 1) Font:

Hero Header Text (Line 2):

Hero Header Text (Line 2) Color:

Hero Header Text (Line 2) Size:

Hero Header Text (Line 2) Font:

Hero Sub Text:

Hero Sub Text Link:

Subhero Text Color:

Subhero Text Size:

Subhero Text Font:

Chat Button Text:

Header Button Font:

Header Button Background Color:

Header Button Text Color:

Header Button Text Size:

Header Button Background On Hover Color:

Header Button Text On Hover Color:

Main Body Section

Body Text Color:

Body Text Size:

Body Font:

Link Color:

Redirects Redirect 1

Display Name: Url:

Redirect 2

Display Name: Url:

Redirect Formatting

Drop Down Button Text:

Drop Down Button Background Color:

Drop Down Button Font Color:

Drop Down Button Font Size:

Drop Down Button Font:

Drop Down Menu Background Color:

Drop Down Menu Font Color:

Drop Down Menu Font Size:

Drop Down Menu Font:

FAQs Card Configuration

Background Color for FAQ Section:

FAQ Title Text:

FAQ Title Font Color:

FAQ Title Font Size:

FAQ Title Font:

FAQ Body Text:

Text color for FAQ body: #012a42

Text size for FAQ body:

FAQ Body Font:

Background Color for FAQ Cards:

FAQ Card Title Font Color:

FAQ Card Title Font Size:

FAQ Card Title Font:

FAQs

Question: Answer:

Footer Section

Footer Button Background Color:

Footer Button Text Color:

Footer Button Text Size:

Footer Button Font:

Footer Button Background Hover Color:

Footer Button Text Hover Color:

Chat Widget Section

Chat Widget banner text color:

Chat Widget banner color:

Miscellaneous Settings

Phone Support Number:

Once you save, onscreen text is permanently changed. Styles can be reset, but you must save again.

General Escalation Template Print

Created by: Ola Alsheshan

Modified on: Sun, 19 Oct, 2025 at 6:03 AM

Support Category: N/A

Specialist Notes:

 NOTES FOR TICKET PROCESSORS! 

RCA Vet Student Ambassador escalations have their own Key User. The email address is included on the RCA tab of the escalation spreadsheet.

Standard Response:

Hello,

Can you assist us with the following [ISSUE/INQUIRY/REQUEST], please?

Requester Name:

Requester Email Address:

[ISSUE/INQUIRY/REQUEST]:

Summary:

Additional Information:

Please advise - thank you in advance!

Ola is the author of this solution article.

Did you find it helpful? Yes No

Privacy

Legal

Ad Choices

Modern Slavery Act

CA Supply Chain Transparency Act

Accessibility

Change the Page

General Escalation Template Print

Related Articles