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Support Category: LMS Navigation Specialist Notes: Standard Response: To locate and enroll in courses, you can browse the course catalog under t...
Thu, 2 Oct, 2025 at 3:42 AM
Support Category: Course Information Inquiry Specialist Notes: A user's access to courses within the catalog is based on the job title and country...
Tue, 14 Apr, 2026 at 8:29 AM
Support Category: Course Information Inquiry | Copy of Course Specialist Notes: Various learning resources are available in the "Resource Libra...
Tue, 14 Apr, 2026 at 8:29 AM
Support Category: Course Not Assigned Specialist Notes: If a user does not have access or a course was not assigned, they will need to reach out to th...
Tue, 14 Apr, 2026 at 8:30 AM
Support Category: Course Issue | Inactive Course Specialist Notes: If a user identifies or reports an inactive course, please create a ticket and esca...
Tue, 14 Apr, 2026 at 8:30 AM
Support Category: Course Completion Issue, Course Completion Request (select applicable) Specialist Notes: We must troubleshoot any course completi...
Thu, 2 Oct, 2025 at 1:30 AM
Support Category: Course Completion Issue | Passing Score Specialist Notes: Most courses require an 80% or above pass rate for knowledge checks. Pleas...
Tue, 14 Apr, 2026 at 8:30 AM
Support Category: Course Feedback, LMS Feedback (select applicable) Specialist Notes: Kindly escalate the feedback related to the Royal Canin Academy ...
Tue, 14 Apr, 2026 at 8:31 AM
Support Category: LMS Navigation Specialist Notes: Standard Response: To quickly navigate to your completed courses, you can click on "Comple...
Tue, 14 Apr, 2026 at 8:31 AM